Shipping Policy

At Hoshiarpur Wooden Inlay Cluster, every product is handcrafted by skilled artisans with great attention to detail. As many of our products are made-to-order or handcrafted, shipping timelines may vary depending on the product, customization, and destination.

Order Processing

Orders are processed within 2–5 business days after payment confirmation.

Custom-made or personalized products may require additional production time. The estimated timeline will be communicated before dispatch.

Orders are processed on business days only (Monday to Saturday, excluding public holidays).

Shipping Coverage

We currently ship across India and to selected international destinations. If your location is not serviceable through our logistics partners, our team will contact you with alternative shipping options.

Delivery Timeline

Estimated delivery timelines are:

• Within Punjab: 2–4 business days

• Rest of India: 5–10 business days

• Remote Areas: 7–14 business days

• International Orders: Delivery time varies based on destination country and customs clearance.

Delivery timelines are estimates and may vary due to weather conditions, courier delays, festivals, government restrictions, or unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.

• Promotional offers such as free shipping may apply to selected products or order values.

• Additional shipping charges may apply for oversized furniture or remote delivery locations.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your shipment.

Delivery Inspection

Please inspect your package at the time of delivery. If the package appears damaged or tampered with, kindly photograph the package before opening and contact our customer support within 24 hours.

Returns & Replacement Policy

As our products are handcrafted using natural wood and traditional inlay techniques, slight variations in colour, grain, texture, and design are a natural characteristic of handmade craftsmanship and should not be considered defects.

Return Eligibility

Returns may be accepted only if:

• The product received is damaged during transit.

• The wrong product has been delivered.

• The product has a manufacturing defect.

We accept eligible return requests within 10 days of delivery. Products must be unused, in their original condition and packaging, with all tags and accessories intact. For any product received damaged or defective, an unboxing video is compulsory for us to verify the condition at the time of delivery. Please contact us as soon as possible after receiving the order with your order details and the required video & photos. Customised or personalised products may not be eligible for return unless they arrive damaged or defective.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom-made or personalised products.

• Products damaged due to misuse, improper handling, or normal wear and tear.

• Products with minor variations in wood grain, colour, or handcrafted finish.

• Items returned without original packaging.

Replacement Process

After verifying your request, we may offer:

• A replacement product;

• Repair of the product; or

• Another suitable resolution based on the nature of the issue.

Our team will guide you through the complete process.

Refund Policy

If a refund is approved:

• Refunds will be processed to the original payment method.

• Processing may take 7–10 business days after approval.

• Shipping charges and payment gateway charges may be non-refundable unless the error occurred on our part.

Order Cancellation

• Orders may be cancelled before dispatch by contacting our customer support.

• Once an order has been dispatched, it cannot be cancelled.

• Custom or made-to-order products cannot be cancelled once production has started.

International Orders

International customers are responsible for any customs duties, import taxes, or local government charges applicable in their country. These charges are not included in the product price or shipping cost unless specifically stated.

Contact Us

For any questions regarding shipping, returns, replacements, or your order, please contact our customer support team.

Email: info@hoshiarpurinlay.com Whatsapp: +91 99149 00217 Call:+91 97500 00217

Our support team will be happy to assist you during business hours.